Refund Policy / Refund Criteria

Moero recognizes the right of withdrawal as provided by current legislation. The deadline is 14 days.

Attention: products damaged after sale cannot be returned

To exercise the right of return, the following conditions will be essential:

1: The product must NOT have been used or damaged and must still have the packaging intact;

2: Paper cards inside the wallet and paper cards inside the box must be present;(valid for classic and pro only)

3: The protective film of the card holder must NOT have been removed (valid only for classic and pro)

4: It will not be possible under any circumstances to accept wallets that are scratched or have had any impacts on the aluminum card holder.

5 : Customized models cannot be returned or exchanged as per current legislation.

To request a return, contact info@moero.it providing the order code

We will send you the shipping label to be made at a TNT point service https://www.tnt.it/contents/trova-fedex.html

As soon as we receive the product, it will be checked by our technicians and we will provide a refund.

The refund will be made for the amount spent at the time of purchase minus the €5 shipping-return fee.

The refund will be partial if the product does not comply with points 1-2-3-4-5

Once you have found a product you like, click on it to access the relevant product sheet and you will view all the relevant information on the item in detail. To add it to the cart click on the "Add to cart" button. You will be automatically redirected to the first page of the cart, where you can decide whether to complete the purchase or continue shopping by looking for other items. If you decide to continue shopping, while browsing you will continue to see the 'cart' image (image of a stylized bag at the top right of the interface) with its contents, together with the total value of your shopping. After shopping, to proceed with the order, click on "Proceed to Checkout" inside the cart. If, on the other hand, you want to complete the purchase immediately, if you are a registered user, log in or register on the site if you have not yet done so. You can also complete the purchase without registering. You will be asked to choose a shipping and billing address, you will be asked to choose from the payment methods available in your country. Moero reminds you that payment is completely secure, as credit card data is protected from unauthorized access by means of encrypted data transfer SSL ('Secure Socket Layer'), not accessible to third parties. Finally, having made the appropriate checks on your transaction, the information on your order will be sent to www.moero.it and a thank you message will inform you that your purchase has been successfully completed.

Not at all. You can do all the tests you want and then decide not to complete your order even though you have added products to your cart.

After entering the data required for payment, you will be redirected to the purchase confirmation page, containing the order number and date. A thank you message in the center of the page will inform you that the purchase procedure has been completed correctly. Finally, you will receive an e-mail containing the details of the order you have submitted and the confirmation that it has been received correctly.

All Moero wallets are selected, checked, sanitized and shipped from Italy.

We ship to Italy with GLS and free standard TNT.

European Union and non-European Union with Fedex and DHL.

Original Moero is not sold on Amazon , unfortunately if you search for Moero wallet on amazon, you will get results of similar products but none with Moero Brand, Moero quality and Moero guarantee.

It is possible on our site to purchase with the Amazon Pay payment method where with the appropriate button you can pay with the card registered on your amazon profile and shipping data.

We have many authorized centers in Italy, to find the sales point closest to your home CLICK HERE and you will find all our official Moero dealers

We ship with GLS and TNT couriers, free standard mode with Flex delivery service on the national territory

additional paid services only with GLS

Exchange

telephone warning

saturday express12(major cities only)

Delivery within 24/48 hours on the national territory

Delivery in 48/72 hours to the islands

International 1-5 business days

flex delivery included in all shipments

How it works: Through a link sent via email and/or SMS you can access a management area, both before and after the first failed delivery attempt, where you can choose up to six customization options.

The service provides by default the possibility of selecting a new delivery date or choosing a collection point ; but the flexibility does not end there because, if you want, you can assign other delivery options to your customers: a new shipping address , a safe delivery location , authorize collection by a neighbor and refuse delivery .

Once the order has been confirmed in all its steps, it will no longer be possible to cancel it, but you can exercise the right of withdrawal within fourteen days of receipt of the package. Moero reserves the right to cancel the order if it is not possible to verify the correctness of the information regarding the shipping address and billing information. Moero also has the right to cancel an order that we consider has the purpose of resale by the buyer. In case of cancellation by Moero, you will obviously not be charged any cost.

call us at 3512472601 from Monday to Friday from 9:00 to 14:00

or send an email to info@moero.it or assistenza@moero.it

To change model we use the EXCHANGE service costing €10.00: the courier collects the wallet to be replaced and delivers the chosen wallet to you

the exchange cannot take place later than 7 days from the delivery date

To access the service contact assistenza@moero.it indicating

name surname

order code

model to choose

NB any price differences will be calculated at the time of purchase

Moero Classic line holds up to 12 cards, 5/6 cards in the aluminum card holder and another 6 divided into internal pockets.

Moero Pro line holds up to 9 cards, 5/6 cards in the aluminum card holder and another 3 in the internal pocket.

Moero Pro Dual line holds up to 18 cards, 5/6 cards in each aluminum card holder and another 3 in the inside pocket.

Moero Magsafe line holds up to 5/6 cards in the aluminum card holder.

Moero ClipCard holds up to 25 cards.

Moero M2 M2 Pro and M2 airtag can hold up to a maximum of 4 cards

Do not insert more than 2 embossed cards

Be careful not to insert too many cards with embossed numbers, these are worth 1.5.

The new ID card fits both in the aluminum card holder and in one of the two pockets.

The old ID card should be inserted without the plastic film between the two internal pockets. It is not folded at a right angle because it follows the curve of the card holder.

here is the video

In the zip-free version of Moero you can insert up to 2/3 coins in one of the internal pockets.

In the Zip version of Moero you can insert up to 10 coins in the gusseted pocket with zip closure.

The Moero banknote holder in the Classic line is made of ABS and guarantees long-lasting use.

The moero banknote holder in the Pro line and Plus line is made of leather

Purchasing and customizing a Moero wallet is very simple!

Video Tutorial

1) Choose the model you want,

2) click on the CUSTOMIZE button

3) upload the logo in jpeg or png format

4) Place the logo where you want (2D preview)

Personalization is done through laser engraving

Monochrome black on leather

Grayscale on the card holder

Logos may vary depending on resolution

The Moero aluminum card holder protects against bending, breaking, demagnetization and cloning of contactless cards

The Moero card holder protects against demagnetization.

The Moero card holder protects against the cloning of Contactless cards.

Our new 4.0 card holder has the new Card Blocking system placed in the corner.

Compared to similar models from the competition, it does not have internal brakes that, over time, wear out and cause the cards to fall. Moero has a card lock and is safer than any similar product on the market.

The Card Holder is made of anodized aluminum, plastic and stainless steel and is waterproof. You can clean it with a soft soapy cloth and rinse it with warm water. However, the salt in sea water can damage metals, therefore it is recommended to rinse the Card Holder with fresh water in case of contact with salt water. Make sure the mechanism is dry before using the wallet again.

Leather is a "living" material, therefore any small imperfections, spots or veins represent a characteristic of the leather and guarantee the absence of covering substances of non-natural origin. To keep the original characteristics of the leather unchanged over time, we recommend that you only use specific neutral wax-based fluid products for cleaning, which do not contain solvents, petrol or alcohol. Use a small amount of product on a soft cloth, never directly on the skin and apply it delicately to the affected area with small circular movements. Do not immerse the product in water. In case of contact with water, dry quickly by dabbing with a dry cotton cloth, without rubbing. Do not expose the product to direct heat sources. Do not iron. Remember that repeated rubbing on clothes may leave traces of color on your skin.

The Moero warranty covers accidental breakages and damages to the card holder

Does not cover damages such as torn seams or broken ZIP zippers;
It does not cover damage caused by skin wear, which occurs naturally.

ATTENTION

TO TAKE ADVANTAGE OF THE 24 MONTH WARRANTY YOU MUST REGISTER ON THE SITE OR KEEP THE ORDER CONFIRMATION EMAIL (RECEIPT)

Moero products are guaranteed for 24 months

Moero Classic-Moero Pro-Moero mag2-Moero Mini guarantee

Guarantee24 covers all damages related to the ALUMINUM CARD HOLDER for a period of 24 months from purchase

a new aluminum card holder will be shipped

To activate the guarantee you need to register on the site or keep the order confirmation email which is valid as a receipt

Although Moero products are made to exacting quality standards and with the highest quality materials, they are not indestructible.

The warranty does NOT cover damage caused by abuse, accidents, abrasion, water, solvents, wear and tear, and damage caused by carriers.

The warranty does NOT cover broken zips, unstitched or removed pockets

24 Moero M2-M2 pro-M2 pro airtag warranty covers the breakage of the internal mechanism or the external pocket spring

It does not cover accidental damage such as breakage of components such as the lever or the structure of the card holder or loss of contents

To activate the guarantee you need to register on the site or keep the order confirmation email which is valid as a receipt

All Moero card holders have serial numbers for identification

contact Info@moero.it and assistenza@moero.it

in the subject order code and photo of the fault

Our operators are at your disposal

The Card Holder is designed to hold up to 6 plastic cards the size of a standard credit card. If you insert more cards or cards larger than a standard credit card, a jam may occur. To solve this possible complication, in 2020 we designed and patented the SOS system located at the bottom of the card holder. Insert a pin into the sos hole and push the cards until they can be released from the card holder.

SOS Video

The Moero card holder has an anti-fall safety system. To remove the cards, press the side button.

1) for an excellent performance insert from 4 to 7 smooth cards (if embossed 5-6)

2)Place your thumb on the side button

3) Do not insert cards one at a time while keeping the block open

4) Do not compulsively press the eject button without removing a card, this will activate the lock;

5) accompany the key for a prolonged ejection

for any information contact us info@moero.it assistenza@moero.it